Airbnb faces criticism for its handling of the California wildfires, with many accusing the company of an insensitive response after refusing to cancel a woman’s Los Angeles reservation during a wildfire that displaced tens of thousands of residents.

Airbnb has declined customers asking for refunds after cancelling trips due to the forest fires across the Pacific Palisades.

Image via Shutterstock A furious tourist is angry at Airbnb after the rental service refused to give her a refund for her reservation. She was supposed to stay in Los Angeles, which is in the middle of a massive wildfire.