Acquisition costs are climbing for structural reasons. Most DTC brands skip is the one that actually works. Every consumer brand founder I get on a discovery call hands me the same diagnosis before I ...

I once asked a startup CEO, What do customers get out of your product? He wasn’t sure, which was interesting, but not uncommon for an early-stage company figuring out product-market-fit. More ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Top-ranking Inc. 5000 company Churnkey wants to solve customer retention—something that founder Nick Fogle struggled with ...

Get lessons in leadership and setting boundaries from renowned health expert Dr. Drew Pinsky and serial investor Kim Perell on this episode of Entrepreneur Therapy. Amy Beckley, founder of Proov, ...

When e-commerce teams talk about “retention,” they usually think about what happens after someone buys: onboarding flows, replenishment reminders, CRM campaigns and loyalty tactics. But in my time as ...

Retaining existing customers is essential for small and mid-sized businesses where resources are often limited and every loyal customer can have a disproportionate impact on profitability. While ...

HelloFresh operates in the meal kit delivery industry, which struggles with low customer retention rates of 10-20% compared to the 70%+ rates in the restaurant and food delivery industries. HelloFresh ...