eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Apple on March 29 introduced Business Chat, an online ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat probably ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

PHILADELPHIA (CBS) -- How many times have you just wanted to speak to a real customer service person on the phone, but instead you get a computerized voice asking for account numbers or asking you to ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...