Today at Xperience, Genesys announced advancements to Genesys Cloud™ Agentic Virtual Agent that will help organisations ...

Genesys has announced new and continued collaborations with Adobe, Amazon Web Services (AWS), Deepgram, ElevenLabs, Meta, ...

News: Genesys upgrades Agentic Virtual Agent with MCP, A2A, voice AI, enterprise integrations and tools designed to automate more complex customer interactions.

The contact center vendor is betting that governed orchestration, not standalone bots, will define the next phase of ...

Operata, a leading CX Observability platform, has extended its CX Observability to Agentic Virtual Agent (AVA), part of Genesys Cloud™ from Genesys®, a global cloud leader in AI-Powered Experience ...

As customers expand their use of AI, Genesys Cloud AI ARR reached more than US$400 million, with a year-over-year growth rate more than 2X that of Genesys Cloud ARR. Net revenue retention (NRR) ...

Genesys expands its agentic AI ecosystem with A2A and MCP connectivity across AWS, Salesforce, ServiceNow, Adobe, Meta and other enterprise platforms.

Genesys CEO Tony Bates sees AI orchestration as the next battleground, with the platform positioning itself alongside ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week: Genesys launches agentic copilot and virtual agent capabilities; ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today kicked off Xperience 2026 with strong business momentum and new Genesys Cloud™ platform innovations that help ...

Genesys, wereldwijd leider in agentic orchestration voor customer experience (CX), kondigt nieuwe en verdere samenwerkingen ...

Genesys ®, a global leader in agentic orchestration for customer experience (CX), today announced new and continued collaborations with Adobe, Amazon Web Services (AWS), Deepgram, ElevenLabs, Meta, ...