Instant messaging can be a great timesaver in the workplace — and essential as many are still working from home amid the pandemic. In this guest column, Karen Stafford, Arizona president of the ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

The companies, through their iPlanet software collaboration, are quietly working on instant messaging software for businesses, a market segment where Microsoft and IBM lead. Stephen Shankland worked ...

Watch out, WhatsApp (and Facebook): Photo messaging app Snapchat is now offering video calls and instant messaging. The new features, collectively called Chat, let users swipe the name of one of their ...

Does Gmail want to be an instant messaging client? Last month the popular webmail app shipped an emoji reactions bar in the mobile app, where a single tap would send a new email with your emoji ...

A fast-growing open communication platform has been picked by the German healthcare system to support instant messaging between health professionals and organizations across the country. Called Matrix ...