What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

The words, “Do unto others as you would have them do unto you” are of course taken from the Bible, but very similar sentiments are found in other religions, in Humanist teaching and in many ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

As one of South Africa’s leading digital transformation partners, Ovations has built a reputation for empowering businesses with innovative, tailored solutions. With decades of experience and a deep ...

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

Freshservice is an IT service management solution which you can use to manage assets. But is it worth the money? We find out. Is Freshservice right for your business, can you use it for free, and how ...