This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

KFC's sales and customer traffic have been down most quarters since 2023. There have been leadership shake-ups, store closures, and constant customer criticism that the menu is overpriced.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams to solve customer pain points, KFC COO Rob Swain said.

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. ... Texas-based KFC saw the biggest slide, falling 5% from 81 to 77, ...

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. ... Texas-based KFC saw the biggest slide, falling 5% from 81 to 77, ...

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. ... Texas-based KFC saw the biggest slide, falling 5% from 81 to 77, ...