With the recent explosion of online commerce, customer service has become an important component of a business Web site. For many consumers, the support they receive—or don't—is the ...

The days of horrible hold music may not be entirely gone, but they are on life-support if you ask customer support experts. "Technology is taking us further away from the phone," said Christina ...

Providing great customer service online is far easier when you know your market inside and out. Strive to understand the best practices of businesses that operate similar companies in your space.

Companies adding video customer service this year say that it’s important to present every option, meaning that workers will still answer 1-800 calls and type back in text-based support systems.

While online customer service might conjure up images of far-off call centers and lost emails, there has been a revolution in the way online retailers are interacting with shoppers. At the recent ...

Telecommunication services providers projected to invest in online portals to improve customer service, manage rising costs and cope with smartphone growth, reveals new report.

For customers, online customer support stinks, right? Reno, Nevada-based ShortStack doesn’t think so. The self-service platform that helps companies garner signups to contests, newsletters, and ...

Customer service is a business function that gets a lot of criticism and usually for good reasons. We’ve all had the hold from hell with distorted music while we wait for “Christian” or ...

Oskar (Online Support Knowledge Acquisition Repository) will serve as a support hub providing an online ticketing and troubleshooting platform for iDashboards prospects, customers and partners.