Pay attention to furnace smells. A metallic or burning odor could mean overheated electrical components. A musty smell ...

Your troubleshooting situation this month involves an 80% single stage gas furnace that has been in service approximately seven years. When you respond to the customer’s complaint of “no heat,” you ...

Is your gas oven giving you trouble? We spoke to Frontdoor's virtual appliance expert to find out what you should do if your ...

The customer in this particular troubleshooting situation is somewhat savvy about his 12-year-old gas furnace. When he calls for service, he tells you that when things got very cold in the house, he ...