With the recent explosion of online commerce, customer service has become an important component of a business Web site. For many consumers, the support they receive—or don't—is the ...

Providing great customer service online is far easier when you know your market inside and out. Strive to understand the best practices of businesses that operate similar companies in your space.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer satisfaction.

Poor customer service, common with online-only banks, may now be hitting brick-and-mortar banks. CR explains how to get your bank’s attention.

Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.