Above all, the best way to thank your customers is by doing what you say you’re going to do. Execute. Perform. Fix the ...
Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.
Being honest would be cruel, but outright lying is not necessary, either. Miss Manners suggests that you compliment the ...
In today's Miss Manners column, advice columnist Judith Martin responds to a question about how to comfort a friend.
An elder millennial took to the internet to complain about the terrible service he has noticed, specifically from teenage workers. He insisted there was a steep decline in good customer service since ...