The company says its redesigned Opal platform supports specialized AI agents and advanced workflows to automate content ...

Optimizely enhances its AI offering with specialized agents and agentic workflows, making ‘infinite scale’ a reality for marketing and digital teams NEW YORK, May 7, 2025 – Optimizely, the leading ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) ...

Particle brings its app’s news summarization capabilities to the web with a .news domain from Identity Digital – expanding access to timely, trustworthy news coverage SAN FRANCISCO & BELLEVUE, Wash.

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

In 2022, the martech count climbed to 9,932 — up 24% from 2020 — with churn also on the rise. Nearly 1,000 solutions ...

Too often, people show up to an LLM with only a vague idea of what they’re looking for, trust the AI model to do their work ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, ...

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions  BOSTON, May 6, 2025 – GoTo, ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...