DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

Analyzing past performance data creates opportunities to foresee future trends. IT support teams can set up systems that use ...

Since Trump took office, the SSA has touted its improved wait times for beneficiaries, following several technology updates.

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

With the new administration, they’re just kind of like, let’s go fast and fix it later, which I don’t agree with, because you are going to generate a lot of confusion.” ...

Brex reports that virtual bookkeeping streamlines finances, reduces costs, and offers real-time access to expertise without ...

Experts say the vulnerability in Lenovo’s GPT-4-powered chatbot reflects a broader enterprise trend: deploying AI tools without applying the same security rigor as traditional applications. Critical ...

A program to relocate vulnerable Afghans, including allies who helped the U.S. during the war and families of American service members, that was dismantled by the Trump administration would be ...