Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, …

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT …

IT Service Management (ITSM) is a structured approach to designing, deploying, and managing IT services throughout their entire lifecycle within an organization.

Jan 3, 2025 · ITIL, the globally popular service management best practice framework offered by PeopleCert, defines ITSM as: “The implementation and management of quality IT services that …

Nov 11, 2025 · At its core, ITSM is about delivering and supporting IT services that create business value. It is the codification of processes, roles, policies, and metrics that govern how …

Jun 4, 2025 · Learn what IT Service Management (ITSM) is, why it matters, and how it helps businesses run smoothly. Explore key processes, goals, and real-world examples.

Dec 15, 2025 · IT service management (ITSM) is a strategic approach to designing, delivering, managing, and improving IT services to meet business needs and customer expectations. It …