IT Ticketing Systems: Simplify Issue Tracking & Resolution
Using IT service management (ITSM) software can help your organization harness the power of data to drive the long-term decision-making process. IT ticketing systems allow you to collect data about the …
Revolutionize IT Support with Jira Service Management | Atlassian
Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app.
ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and value to an …
ITSM software by Jira Service Management | Atlassian
Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.
Solved: What is the difference between Jira and Jira servi...
Mar 17, 2025 · Jira Service Management (JSM) is built for IT and service teams. It provides service desk capabilities, such as incident management, request management, SLAs, knowledge bases, and …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …
Customer Service Management | Atlassian
The Customer Service Management app is built for customer support teams. It empowers customer support agents with purpose-built capabilities to deliver faster, personalized support while also …
Service desk vs help desk vs ITSM: What's the difference? - Atlassian
Get the best IT help desk and service desk service for efficient IT support. Learn about the difference between service desk, help desk, and ITSM.
How Jira Service Management and Jira work together
Jira Service Management offers an intuitive self-service portal for bugs, feature requests, incidents, and other development-related requests from the customers (internal or external) that the development …
A Jira Service Management Guide for Support Teams
Mar 30, 2023 · This Jira Service Management guide explains what a good service desk, used in the right way, actually involves. And how your Jira Service Management system can turn your support team …