A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of …

A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service.

An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

Nov 24, 2025 · What is a service-level agreement (SLA)? A service-level agreement (SLA) is a contract or document that outlines a commitment between a service provider and a client. In …

Jul 17, 2025 · An SLA agreement is a documented commitment between a service provider and a client that defines the specific services to be delivered, performance standards, and the …