SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to certify service desk quality.

Prove your IT support skills with a service desk certification in incident, problem, and SLA management.

From level 1 to more advanced-tier help desk and service desk technicians, and even help desk managers and directors, HDI service desk training culminates in industry-recognized certification and …

Dec 15, 2025 · Learning more about what certifications you can gain in your field as an IT or help desk specialist can help you improve your experience and industry knowledge. In this article, we review …

Learn how to succeed with the Service Desk practice, understanding how it is supported by the ITIL guiding principles, which help ensure best practices are followed to achieve high-quality service …

May 13, 2025 · Explore the most valuable IT support and Help Desk Certifications in 2025—what they cover, who they’re for, and how they can elevate your service delivery.

Become a Service Desk Certified Expert (SDCE) and enhance your IT service management skills. Learn best practices for incident management, customer service, and advanced technologies like …

The Certified Service Desk Manager (CSDM) certification offers several key benefits for professionals seeking to advance their careers in IT service management.

4 days ago · Check out these help desk certification programs to gain essential skills and learn the latest strategies for success in the field.

Jan 26, 2024 · Certifications show employers you have the skills they need for IT support. Check out our list of the best IT support and help desk certifications.